Website Policy

Welcome to the website https://dianasade.co.il operated by Diana Sade, from the address Carmel 5 Hadera isreal.
Any use of the site constitutes acceptance of these regulations, the terms and conditions contained therein.

The regulations may change from time to time, and the user must update the regulations every time he enters the website. Browsing the website and/or using it of any kind, like them as an agreement to the terms of the regulations and a commitment to act according to them. It is clarified that the regulations constitute a legally binding agreement for all purposes and obligates the user for all his use of the site.

  • What is stated in these regulations in the masculine language is for convenience only and the regulations refer to members of both genders equally.
  • The services through the website are subject to the conditions specified in these regulations.
  •  The very act of ordering services on the website will constitute a statement by the customer that he has read the provisions of this regulation, understood them and agreed to them. The regulations constitute a binding contract between the user and the website management.

The services –

The site allows ordering and purchasing services of original paintings and prints, registration for classes, workshops, and treatments.

You can order services by contacting the website management according to its availability and geographic location.

You can pay for the site’s services by credit subject to the approval of the site’s management.

The price of the services includes VAT subject to the tax law for “Company Ltd”.

The website management reserves the right to terminate its services at any time.

The right to use the site is for every citizen who has turned 18 years old. An order will be possible for those who have an active bank account and/or have a valid Israeli credit card and have an e-mail address whose address will be provided at the time of purchase on the website. A minor who performs actions will be considered a minor who has received the permission of his parents/guardians to make the purchase on the site.

The product images on the website are shown for illustrative purposes only. In addition, there may be  small differences in appearance, color, size, etc. between the product, as it is presented on the website, and the product in reality.

Purchase of products on the website

In order to purchase a product on the site, you must follow the instructions on the site, select a product, select the type/printing material, select the desired size, all according to the context of the product you are purchasing.

After that, the orderer will enter the orderer’s details such as: first name, last name, phone number, e-mail address, payment method in the online form provided for this purpose in the ordering process.

In addition, the details of the recipient of the order must be given, first name, last name, phone number, town, street, house number, floor, apartment, entrance and any other identifying information that may help the delivery operator to easily locate the property to which the order is being delivered, including notes and information regarding the shipping operation and/or if the recipient of the order is not at home, the fields marked with an asterisk must be filled in and without them it will not be possible to complete the order.

In order to avoid any possibility of a delivery malfunction, the customer must provide only accurate and correct details.

When completing the order, the orderer will confirm the order details and the correctness of the details he provided.

Filling in all the details is a prerequisite for making the order, and this is for the order to be made efficiently and without problems, and the orderer’s details will be updated according to what is stated in the online order form on the website.

Filling in all the details required for the purchase of the product by the customer will be considered as placing an order (hereinafter: “the order”) Upon receipt of the order, the website will check the credit card details and only after approval from the credit company and/or after receiving approval from the credit company as explained below, the operation will be approved and issued Final confirmation of the order, and the customer’s billing for the product will be made through the credit card and/or through the PayPal account as will be explained below and everything is subject to the presence of the products in the company’s stock and the website.

The details as entered in the order form by the orderer will be conclusive proof of the correctness of the actions.

 

The company reserves the right that the processing time for the order will be up to 3 business days.
At the end, you will inform the user if there is an order confirmation.

Notification of order confirmation does not constitute evidence of the performance of the action and does not bind the site. Only a record recorded in the company’s computers will be conclusive evidence of the correctness of the actions.

Delivery of products and items

– The deadline for counting the delivery days is from the day of receiving an order confirmation, after payment for the item, the user will be offered two options for receiving the product: collection by the orderer from the business whose address is indicated on the website, or collection from a business that prints, or delivery by the creator to the customer’s home according to the orderer’s details .

– Product delivery times include only the calculation of business days (Sundays to Thursdays, not including Fridays, Saturdays, holiday eves and holidays).

– Shipping fees:

 – In addition to the price of the ordered products, the order will be charged a shipping fee, the amount of the shipping fee will appear at the end of the order process according to the shipping method chosen by the orderrer, unless otherwise specified.

The shipping fee will be paid with the payment for the product. In the sale in payments using a credit card and/or using the PayPal account. The site may collect the shipping fee with the first payment charge.

– In cases where the products are delivered via Israel Post, to the shipping address provided by the order when placing the order. The products will be sent subject to the delivery time of the Israel Post and cannot be monitored and controlled by the website management and/or the suppliers.

– The company reserves the right to add/or subtract delivery options.

– Make sure to fill in accurate and up-to-date details, in case the products are returned to the company due to incorrect details, the customer will be responsible for shipping and handling fees.

– The company will not be held responsible for delays and/or delays in delivery carried out by a third party and/or affected by force majeure and/or strikes, shutdowns, war, corona, or non-response on the part of the customer to coordinate the delivery or any other reason that the website owner cannot Such delay will not constitute a breach of obligation to supply the product.

Shipping companies sometimes refuse to ship to certain areas, in the described situation an area that will be acceptable to both parties will be coordinated.

– The company will retain the right to deliver the product in the event of the factor preventing and/or delaying the aforementioned delivery. When counting the number of days for the delivery of the product will continue from the date when the prevention interrupted the counting of days.

– The delivery service and the coverage areas are subject to the sole discretion of the website owner, and are within the boundaries of the State of Israel and only in certain areas defined from time to time on the website (hereinafter: “the distribution area”). The business reserves the right to change the distribution areas without prior notice and at any time.

– If it becomes clear to the company according to its procedures and policies that the item cannot be delivered to the buyer and no other adequate solution can be found, the company may cancel the transaction at any time until the product is delivered. If the transaction is canceled, the customer will be entitled to his money back using the payment method he made the original order and/or the credit charges will be canceled and/or a credit will be made in the amount of the charge, it should be emphasized that the customer will not be entitled to any compensation of any kind due to the cancellation of the transaction.

– The customer must inform the company if the item was not received within the specified delivery period on the website.

– During the delivery of the product, the company and/or someone on its behalf may demand the presence of the credit card holder at the time of delivery of the item and/or his signature as a condition for delivery of the item.

– The shipping conditions will be carried out in accordance with what is detailed on the product page if different information is listed from the site regulations.

– As a general rule for canvas print/or original drawing on other material, the product delivery time will be 30 business days from the order confirmation date.
delivery outside israel up to 60 days. Regarding the rest of the products, it will be detailed on the product page and/or in the shopping cart on the website and/or throughout the website, subject to the discretion of the website owner.

– The number of days will start from the moment of receiving an order confirmation and making the actual payment on the company’s computers as mentioned.

Cancellation and warranty and product return policy.

Upon receipt of the order, it is sent to print, therefore it cannot be canceled and cancellation will result in full payment, it is not possible to exchange items that have been customized for the customer. The customer is not allowed to exchange or return a product whose original packaging has been opened, due to the nature of the order there may be cases where the colors seen on the screen differ from the colors the customer received, of course the possible differences are small and depend on the quality of the screen and the like – in these cases we will not exchange the product and will do our best if there are differences These are small

The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and the regulations established pursuant thereto. Without derogating from:

 

Cancellation will be made only by written notice to the email address: dianasadeart@gmail.com.

 

Cancellation of the transaction by the customer is subject to the product being returned in its original packaging undamaged at the discretion of the business owner.

After receiving the cancellation notice, the amount paid by him for the product minus cancellation fees (shipping fees are not part of the product price and therefore will be deducted separately from the refund) will be credited to the customer at a rate of 5% of the transaction amount or NIS 100, whichever is lower. The website management has discretion as to whether to charge a cancellation fee, usually the website management does not charge a cancellation fee. In the event of cancellation of a transaction due to a defect or discrepancy, the customer will not be charged any cancellation fees. Additional provisions of the Consumer Protection Law regarding the cancellation of the purchase by the ordering party, including regarding the obligation to return the product, will also apply.

Cancellation of purchase by the company

The company shall be entitled, at its sole discretion, for any reason, and at any time, to cancel or terminate a transaction and/or sale and/or cancel an order, in whole or in part, and/or the activity of the website, in whole or in part.

Notice of such cancellation or suspension will be given to the user or the order, and the company will refrain from charging the orderer’s credit card or refund any amount paid for the products, to the extent that it was paid.

Except for the restitution of the transaction amount as stated, the user or the customer will not have any claim, claim and/or demand against the company and/or the supplier for the cancellation of the transaction as stated in this section.

If it is discovered that a product is out of stock, the site may cancel the order or offer an equivalent replacement item. If an order is canceled as mentioned, the website will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer or a third party, including but not limited to damage due to the purchase of the item from a third party at a higher price.

Availability and regional location

The availability of the services is subject to the date set with the website management.

For any question or inquiry regarding the services, you can call Diana Sade at [+972]054-6090278.

Shipping policy –

Most of the products on the site are ready for delivery within 30 business days.

You can choose a delivery type: self-collection from the business/home delivery.

Shipping costs are as they appear on the payment page.

Warranty and service –

The services will be provided in accordance with the service packages that will be offered by the website management upon the start of the service.

The length of the service is based on the time that was set in advance.

The website management is not responsible for physical or financial damages or any other damage caused during the service or following the use of the products.

The management of the site disclaims any responsibility for the contents written on the site or for their use and their consequences.

Information security and privacy –

The management of the site, as well as sister companies and additional sub-factors acting on behalf of the company’s management to the same standards, may use the information that appears in the form in order to bring you the requested information and services. This personal information will not be disclosed and will not be used further for marketing purposes without permission and will not be transferred to a third party without express permission from the customer.

The content of the service and the disclosure of personal information during the service will never be disclosed to another person or any party without written permission from the customer. The website administration is committed to your privacy and this privacy is our top priority.

The company undertakes not to make use of the information provided to it by the buyers except in order to enable the purchase on the sales site and in accordance with any law.

By clicking the “Send” button, I confirm with my signature the form and its conditions.

The website is secured through the use of advanced security measures, the purpose of which is to ensure proper use and safe browsing of the website, as well as to protect the privacy of the users. All users of the website and its services undertake that they will not do any activity to disrupt the activity of the website, steal information about users and hack the website’s security mechanisms.

In the event of misuse, the website management will act against any activity in any legal way at its disposal, including blocking the user from accessing the website and taking legal proceedings against the user if he acts as stated.

Despite the above, the company will be entitled to transfer the personal details of a user to a third party in cases where the orderer has committed an act or omission that harms and/or may harm the company and/or any third parties, the orderer has used the company’s services to commit an illegal act, if the company has received an order Judiciary instructs her to provide the details of the inviter to a third party as well as in any dispute or legal proceedings.

The company may use the customer’s personal information, without identifying the specific customer, for the purpose of analyzing statistical information and presenting and/or providing it to other parties.

Since it is about carrying out operations in an online environment, the company is unable to guarantee absolute immunity against intrusion into its computers or disclosure of the stored information by perpetrators of illegal operations. If a third party manages to penetrate the information kept by the company and/or misuse it, the user will not have any claim, claim or demand against the company.

The company will be entitled to use “cookies” in order to provide the user with a fast and efficient service and save the customer from having to enter his personal information every time he enters the website.

In the event of cases beyond the company’s control and/or resulting from force majeure, the company will not be responsible for any damage of any kind, indirect or direct, caused to the orderer and/or to those on behalf of the orderer with this information being lost or if unauthorized use is made of it.

Intellectual Property –

All intellectual property rights on this website, including copyrights, distribution rights, trade secrets, trademarks and all intellectual property of any kind, both regarding the design and page of the website, and regarding the contents appearing therein, are the exclusive property of the website management/Diana Sade.

You may not copy, reproduce, distribute, publish or use in any other way any information from the site and/or from the site, unless consent has been given in advance and in writing on behalf of the site’s management.

Law and Jurisdiction

The interpretation and enforcement of these regulations and/or any action or conflict arising from it will be done in accordance with Israeli law only and the competent court in hadera will have exclusive jurisdiction.

To read the shipping policy

contact –

For any question or inquiry, you can contact the website management at

[+972] 054-6090278

Or by email: dianasadeart@gmail.com during the site’s operating hours.